The busi­ness process out­sourc­ing ser­vice provider ALPHA COM relies on state-of-the-art solu­tions from Insid­ers. With smart INVOICE and smart FIX, ALPHA COM offers its cus­tomers max­i­mum speed, flex­i­bil­i­ty and secu­ri­ty when pro­cess­ing their doc­u­ments — Insid­ers AI makes it pos­si­ble.

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ALPHA COM, a ger­man BPO ser­vice provider for the pro­fes­sion­al pro­cess­ing of doc­u­ments, uses Insid­ers’ tech­no­log­i­cal­ly lead­ing solu­tions to imple­ment auto­mat­ed doc­u­ment process­es of the high­est qual­i­ty for a large num­ber of cus­tomers in a wide range of indus­tries.

Every day, ALPHA COM process­es a more than 400 orders for its cus­tomers with around 400 employ­ees in its nine branch­es. With over 3,000 cus­tomers from sec­tors such as indus­try, bank­ing, health­care and pub­lic admin­is­tra­tion with a wide range of require­ments, the com­pa­ny can look back on a large num­ber of suc­cess­ful­ly imple­ment­ed projects.

In the more than 40 years of its exis­tence, ALPHA COM has made a name for itself as an exter­nal ser­vice provider for the pro­fes­sion­al pro­cess­ing of doc­u­ments in ana­log and dig­i­tal form. For around 20 years, the com­pa­ny has relied on Insid­ers Tech­nolo­gies as a part­ner for the AI-based automa­tion of cog­ni­tive process­es — and is there­fore always at the cut­ting edge of intel­li­gent automa­tion.

 

ALPHA COM’s out­sourc­ing port­fo­lio ranges from projects such as the non-recur­ring dig­i­ti­za­tion of all types of lega­cy files and the clas­si­fi­ca­tion of per­son­nel and patient files to the intro­duc­tion of elec­tron­ic file man­age­ment and day-to-day sup­port with intel­li­gent process­es — for exam­ple in elec­tron­ic inbox­es or the pro­cess­ing of incom­ing invoic­es and oth­er com­mer­cial doc­u­ments such as order con­fir­ma­tions, deliv­ery bills or trav­el expense receipts.

The BPO professional’s cus­tomers par­tic­u­lar­ly val­ue the ser­vice provider’s high lev­el of flex­i­bil­i­ty and expe­ri­ence, which, in con­junc­tion with Insid­ers’ AI plat­form, can also han­dle high­ly indi­vid­ual tasks.

“Flexibility for indi­vid­ual cus­tomer require­ments is an impor­tant com­pet­i­tive advan­tage for us. Insid­ers’ prod­ucts have nev­er dis­ap­point­ed us in this respect. Insid­ers Tech­nolo­gies is not just some AI start-up where eupho­ria is quick­ly fol­lowed by sober­ing up. This is a mature tech­nol­o­gy that is con­tin­u­ous­ly opti­mized — always state of the art and reli­able“

, explains Peter Fis­ch­er, autho­rized sig­na­to­ry at ALPHA COM.

For the spe­cif­ic areas of appli­ca­tion of indi­vid­ual cus­tomer orders, the AI sys­tems used are indi­vid­u­al­ly trained by the experts at ALPHA COM with sam­ple doc­u­ments and thus achieve the high­est recog­ni­tion rates — espe­cial­ly for the chal­leng­ing doc­u­ment clas­si­fi­ca­tion in per­son­nel or patient files. For large-scale projects, ALPHA COM’s branch­es can be dynam­i­cal­ly inter­con­nect­ed to rapid­ly achieve high through­put rates.

The Insid­ers solu­tions smart FIX and smart INVOICE ensure smooth scal­ing at ALPHA COM, so that even high­ly fluc­tu­at­ing vol­umes can be reli­ably han­dled. As a result, ALPHA COM can offer cus­tomers of all sizes a first-class ser­vice.

Secu­ri­ty is always the focus here. As the com­pa­ny han­dles essen­tial doc­u­ment process­es for its cus­tomers, some of which involve high­ly sen­si­tive data, ALPHA COM is of course not only cer­ti­fied to ISO 9001:2015, but also to ISO/IEC 27001, as is the tech­nol­o­gy provider Insid­ers. These awards con­firm the company’s high stan­dards of data secu­ri­ty and reli­a­bil­i­ty.

“20 years of coop­er­a­tion speak for them­selves. We are very hap­py to have ALPHA COM at our side as a part­ner whose enor­mous wealth of expe­ri­ence from a large num­ber of projects also ben­e­fits us as a solu­tion provider. In addi­tion, key­words such as qual­i­ty, reli­a­bil­i­ty and secu­ri­ty are not just emp­ty words for us, but a promise,“

, adds Dr. Alexan­der Swien­ty, Head of Chan­nel Man­age­ment at Insid­ers Tech­nolo­gies.

In addi­tion to secure and reli­able pro­cess­ing, speed is anoth­er of ALPHA COM’s core cri­te­ria. For incom­ing invoic­es, the ser­vice provider usu­al­ly deliv­ers the read-out data and images on the same day, at the lat­est the morn­ing after deliv­ery of the invoice. As a result, cus­tomers ben­e­fit from sig­nif­i­cant­ly improved cash flow man­age­ment and dis­count sav­ings. ALPHA COM also deliv­ers the results of dig­i­ti­za­tion and clas­si­fi­ca­tion of elec­tron­ic incom­ing mail with­in a few hours of receipt. For some cus­tomers, the com­pa­ny also takes over the pro­cess­ing to a cer­tain extent with­in these few hours.

smart INVOICE and smart FIX made by Insid­ers allow com­plete automa­tion of the process in bulk and an enor­mous improve­ment in through­put times thanks to proven and con­stant­ly opti­mized AI com­po­nents — and thus enable ALPHA COM to pro­vide first-class ser­vice for BPO cus­tomers.