At Call Cen­ter World 2024, the Insid­ers spe­cial­ists for AI-sup­port­ed process automa­tion will be pre­sent­ing mod­ern solu­tions for cross-chan­nel response man­age­ment, work­flow sup­port and process opti­miza­tion.

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As indus­try experts for AI-sup­port­ed process automa­tion, we will once again be rep­re­sent­ed at this year’s Call Cen­ter World, the 25th inter­na­tion­al con­gress fair for inno­v­a­tive cus­tomer dia­log.

At the CCW TeleTalk demo forum, our insid­er experts will be giv­ing sev­er­al pre­sen­ta­tions to pro­vide excit­ing insights into projects and solu­tions relat­ing to work­flow and process automa­tion with AI-based, intel­li­gent sys­tems.

We also go into detail about cross-chan­nel response man­age­ment for email, SMS, chat, and mes­sen­ger ser­vices. With this, our clients effi­cient­ly process tens of thou­sands of cus­tomer inter­ac­tions dai­ly, lever­ag­ing automa­tion for a sig­nif­i­cant por­tion of the work­load

The spot­light this year is on smart FLOW, our lead­ing prod­uct for omnichan­nel response man­age­ment. With smart FLOW, our cus­tomers com­mu­ni­cate with their cus­tomers across all chan­nels via email, Face­book, What­sApp or oth­er social media chan­nels using a stan­dard­ized inter­face. Cor­re­spon­dence is auto­mat­i­cal­ly for­ward­ed to the right agent, while intel­li­gent sug­ges­tions max­i­mize response per­for­mance.

“Call Cen­ter World is the per­fect oppor­tu­ni­ty for us to present the lat­est pos­si­bil­i­ties offered by AI in cus­tomer dia­log to our cus­tomers and inter­est­ed par­ties. AI is cur­rent­ly a hype. We will be demon­strat­ing how new tech­nolo­gies can also help cus­tomer ser­vice in the field. We are look­ing for­ward to many inspir­ing dis­cus­sions,”

, explains Markus Gieser, Prod­uct Own­er for smart FLOW and expert in omnichan­nel response man­age­ment at Insid­ers.

 As last year, we will be avail­able for indi­vid­ual con­sul­ta­tions in Hall 3 at Stand E1 and look for­ward to pro­vid­ing a deep­er insight into our prod­ucts for AI-sup­port­ed process automa­tion of the high­est qual­i­ty.

And if you want to get an impres­sion of the impres­sive per­for­mance of smart FLOW in the run-up to CCW, check out the HUK24 suc­cess sto­ry. The insur­ance com­pa­ny process­es thou­sands of cus­tomer emails quick­ly and com­pe­tent­ly every day with smart FLOW by Insid­ers. This has enabled HUK24 to opti­mize its process­es with state-of-the-art tech­nolo­gies and pow­er­ful AI, offer­ing its cus­tomers a first-class ser­vice.

Insid­ers cus­tomers and inter­est­ed par­ties will have the oppor­tu­ni­ty to vis­it the trade fair free of charge with a guest tick­et from Feb­ru­ary 27.