INSURANCE AUTOMATION

Increase your company’s suc­cess through auto­mat­ed insur­ance and claims process­es.

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REVOLUTIONIZE YOUR INBOX

Every day, insur­ance com­pa­nies receive floods of mes­sages and cus­tomer inquiries trough var­i­ous dig­i­tal com­mu­ni­ca­tion chan­nels. Our AI-sup­port­ed automa­tion solu­tions for the insur­ance sec­tor ensure max­i­mum cus­tomer sat­is­fac­tion –inquiries no longer go unprocessed or to the wrong addressees! Thanks to the exten­sive port­fo­lio of mar­ket-proven, indus­try-spe­cif­ic solu­tions, smart insur­ance com­pa­nies ben­e­fit from numer­ous advan­tages.

a new approach to insur­ance – ai-sup­port­ed, effi­cient and cus­tomer-cen­tric

We have devel­oped intel­li­gent tools tai­lored to the needs of your cus­tomers, pro­vid­ing unique added val­ue. Uti­liz­ing the lat­est deep-learn­ing tech­nolo­gies, our prod­ucts extract all busi­ness-rel­e­vant infor­ma­tion from incom­ing mes­sages, auto­mate pro­cess­ing and for­ward­ing, and assist in pro­vid­ing appro­pri­ate respons­es to inquiries – or even take over these tasks them­selves.

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ACCESS TO THE LATEST AI TECHNOLOGY

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IMPROVED DARK PROCESSING RATES

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SHORTER PROCESSING TIMES

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LOWER ERROR RATES

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INCREASED CUSTOMER SATISFACTION

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ENHANCED PROCESS CONTROL

INCREASED CUSTOMER SATISFACTION AND HIGHER SALES REVENUE

Automat­ing and struc­tur­ing your incom­ing com­mu­ni­ca­tion with pow­er­ful soft­ware is of course not an end in itself. By swift­ly and pre­cise­ly pro­cess­ing and respond­ing to cus­tomer and prospects, you enhance cru­cial fac­tors such as oper­a­tional SLAs and cus­tomer satisfaction. In this way, you make a sus­tain­able invest­ment in the suc­cess­ful future of your busi­ness.

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DOCUMENT UNDERSTANDING

Our Intel­li­gent Mail­room Automa­tion ensures that mes­sages from vir­tu­al­ly all com­mu­ni­ca­tion plat­forms reach the right con­tact in a frac­tion of a sec­ond. Not only that: By com­pre­hend­ing the rel­e­vant con­tent, many of your inbox process­es can be com­plete­ly auto­mat­ed.

 

smart FIX
smart PKV
smart TARMED+

AUTOMATED COMMUNICATION

Our soft­ware not only for­wards mes­sages to appro­pri­ate recip­i­ents – from cus­tomer advi­sors and sup­port teams to qual­i­fied deci­sion-mak­ers – faster than any human, it can even answer typ­i­cal inquiries on its own or pro­vide intel­li­gent sug­ges­tions to the proces­sors. In con­junc­tion with its easy and seam­less inte­gra­tion into your sys­tem, this saves you valu­able time and ensures the sus­tain­able opti­miza­tion of your process­es.

smart FLOW
smart BOT

SMART FIX — USING CONTENT IN A SMART WAY

smart FIX is our mar­ket-estab­lished stan­dard prod­uct for the auto­mat­ed pro­cess­ing of all your incom­ing cor­re­spon­dence — regard­less of input chan­nel, for­mat and struc­ture. All incom­ing mes­sages are record­ed in one sys­tem and clas­si­fied using tex­tu­al and visu­al fea­tures. Rel­e­vant infor­ma­tion is auto­mat­i­cal­ly extract­ed, val­i­dat­ed and for­ward­ed to the right busi­ness process. This allows you to opti­mize your process­es from the receipt of data to the com­ple­tion of the busi­ness trans­ac­tion.

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Clas­si­fies het­ero­ge­neous con­tent

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Extracts all infor­ma­tion rel­e­vant to the busi­ness process

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Auto­mat­i­cal­ly rec­og­nizes attach­ments

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Iden­ti­fies com­plaints

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Rec­og­nizes hand­writ­ten com­ments

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Match­es data based on top-down and fuzzy search algo­rithms

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Con­verts your con­tent into all com­mon for­mats

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Pro­vides a con­ve­nient web-based GUI — opti­mized for fast ver­i­fi­ca­tion

CUTTING-EDGE TECHNOLOGIES FOR INSURANCE PROCESSES

How do we ensure that our soft­ware struc­tures, inter­prets and responds to mes­sages and requests and for­wards them to the right recip­i­ent? As a spin-off of the Ger­man Research Cen­ter for Arti­fi­cial Intel­li­gence, we have been devel­op­ing, oper­a­tional­iz­ing and opti­miz­ing state-of-the-art tech­nolo­gies for decades.
You don’t need to ful­ly grasp the specifics of Intel­li­gent Automa­tion, Deep Learn­ing, or Gen­er­a­tive AI! It is much more impor­tant that you use them to sig­nif­i­cant­ly improve the qual­i­ty and speed of onboard­ing, claims and under­writ­ing process­es.

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UNPARALLELED RECOGNITION

Whether it’s next-gen­er­a­tion OCR, state-of-the-art machine learn­ing approach­es or the lat­est val­i­da­tion process­es — our aim is to be at the fore­front of tech­nol­o­gy. And it is this claim that is reflect­ed in impres­sive results. Let the per­for­mance of our solu­tions con­vince you!

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OMNICHANNEL

Our ser­vices process all your input, regard­less of for­mat and input chan­nel: scans, mobile pho­tos, email attach­ments, mes­sen­ger chats – what­ev­er suits your pref­er­ences and needs! Thanks to our exper­tise in Nat­ur­al Lan­guage Pro­cess­ing and Com­put­er Vision, our prod­ucts auto­mate every type of con­tent – whether it’s unstruc­tured, semi-struc­tured, or struc­tured.

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CONTINUOUS OPTIMIZATION

To ensure peak effi­cien­cy in your mail­room, we pro­vide com­plete process trans­paren­cy through Key Per­for­mance Indi­ca­tors (KPIs) cov­er­ing pro­cess­ing times, work­load, ser­vice qual­i­ty, or dark pro­cess­ing rates. Ben­e­fit from com­pre­hen­sive process mon­i­tor­ing and con­tin­u­al­ly improve!

STANDARD PRODUCTS FOR PRIVATE HEALTH INSURANCE AND TARMED

EXTENSIVE INDUSTRY EXPERTISE

Insid­ers has been a reli­able part­ner to the (health) insur­ance indus­try for more than 25 years. From the receipt of Evi­dence of Cov­er­age (EOC) to case pro­cess­ing and billing — our stan­dard prod­ucts ensure time sav­ings, qual­i­ty and effi­cien­cy through­out the entire process. Devel­oped in close col­lab­o­ra­tion with our clients, they are con­tin­u­ous­ly evolv­ing, reflect­ing decades of indus­try exper­tise.

smart PKV

smart PKV is our stan­dard prod­uct for the auto­mat­ed pro­cess­ing of med­ical claims in the Ger­man insur­ance mar­ket. It effort­less­ly dis­tin­guish­es between more than 65 class­es, extracts all rel­e­vant ben­e­fit data, and con­ducts log­i­cal checks based on a com­pre­hen­sive set of rules. Ben­e­fit from reduced man­u­al effort and increased process qual­i­ty!

smart TARMED+

smart TARMED+ is our stan­dard prod­uct for the auto­mat­ed pro­cess­ing of med­ical claims in the Swiss insur­ance mar­ket. Designed for the “tarif médical”, it imme­di­ate­ly cap­tures all the data con­tained in the TARMED invoice, whether head­er or table infor­ma­tion. Com­pre­hen­sive log­i­cal and tech­ni­cal checks guar­an­tee excep­tion­al qual­i­ty and max­i­mum effi­cien­cy.

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“We process all of our incom­ing doc­u­ments across all chan­nels with Insid­ers prod­ucts — high­ly effi­cient­ly, ful­ly auto­mat­i­cal­ly and up-to-date. This allows us to offer our pol­i­cy­hold­ers exact­ly the ser­vice they expect today. This is how mod­ern omnichan­nel man­age­ment works.”

Patrick Jermann

Basler Versicherungen AG

CUSTOMER COMMUNICATION MADE EASY

Whether it’s onboard­ing new cus­tomers, pol­i­cy changes or claims pro­cess­ing  – your cus­tomers and expect excel­lent ser­vice and real-time respons­es. Auto­mate your cus­tomer com­mu­ni­ca­tion with our AI-based response man­age­ment solu­tions. Ben­e­fit from quick and effort­less inter­ac­tion across all chan­nels, or sim­ply leave the com­mu­ni­ca­tion to a chat­bot. Your cus­tomers and employ­ees will love it!

DO YOU ALREADY KNOW OUR MOBILE SOLUTIONS? CHECK THEM OUT NOW!

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SMART FLOW – RESPOND IN RECORD TIME

smart FLOW is our stan­dard prod­uct for omnichan­nel response man­age­ment. Com­mu­ni­cate effort­less­ly and in real-time with your cus­tomers via email, Face­book, What­sApp, or oth­er social media chan­nels – all through a sin­gle inter­face. Cor­re­spon­dence is auto­mat­i­cal­ly rout­ed to the right proces­sor, while intel­li­gent sug­ges­tions max­i­mize response per­for­mance.

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SMART BOT – FOR INTELLIGENT DIALOGUE WITH YOUR CUSTOMERS

smart BOT is our stan­dard prod­uct for the intel­li­gent automa­tion of all inquiries via chat or mes­sen­ger chan­nels. Ele­vate your ser­vice for both clients and employ­ees, ensur­ing seam­less assis­tance 24/7. In cas­es of com­plex inquiries, they are seam­less­ly for­ward­ed to a human ser­vice rep­re­sen­ta­tive, guar­an­tee­ing swift and reli­able res­o­lu­tion. This not only address­es con­cerns prompt­ly but also frees up your ser­vice team from rou­tine tasks, enhanc­ing over­all effi­cien­cy.

“Excel­lent cus­tomer ser­vice is cru­cial in our busi­ness today. Our cus­tomers expect a quick response from their ener­gy sup­pli­er, espe­cial­ly when it comes to emails. With Insid­ers’ prod­ucts, we process all emails accu­rate­ly and in half the time.”

 

Iris Heil

Stadtwerke Kaiserslautern

SMART ACT – YOUR AUTOMATION COCKPIT

Whether it’s auto­mat­ed process mon­i­tor­ing, SLA track­ing, back­log, or work­load man­age­ment, Insid­ers pro­vides you with all the key met­rics need­ed to max­i­mize your automa­tion poten­tials. Explore our intu­itive inter­faces, iden­ti­fy root caus­es in sec­onds, and see how your ini­tia­tives evolve over time. Full trans­paren­cy at the click of a but­ton!

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COGNITIVE AUTOMATION WORLD – FIND THE PERFECT SERVICE

Look­ing to auto­mate a spe­cif­ic busi­ness process and not find­ing a suit­able solu­tion? Explore our range of mar­ket-proven AI ser­vices avail­able on the Insid­ers Mar­ket­place, or cre­ate your own ser­vice using the Insid­ers Ser­vice Builder. In either case, your process­es will become more effi­cient, robust, and faster – that’s how intel­li­gent automa­tion with AI works today.

Mar­ket­place
Ser­vice Builder