Performance Management

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Monitoring

Get the infor­ma­tion you need – at the time it is need­ed. smart ACT offers you a 360° view on your run­ning sys­tems. Dis­cov­er SLA vio­la­tions or process fric­tions in real time and take action right away. By con­stant­ly mon­i­tor­ing your per­for­mance, you enable fact-based deci­sions, reduce response times and increase process effi­cien­cy.

Reporting

Process trans­paren­cy is just one click away! smart ACT comes with sev­er­al hun­dred stan­dard reports you can build upon. Keep an eye on extrac­tion and clas­si­fi­ca­tion rates or see how your pro­cess­ing times devel­op over time. With smart ACT you are ready for action!

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Analytics

Opti­miza­tion ini­tia­tives will nev­er stop. With smart ACT, you reveal deep-seat­ed root-caus­es such as process cost dri­vers and so far undis­cov­ered improve­ment oppor­tu­ni­ties. Con­sid­er var­i­ous process and pro­duc­tiv­i­ty vari­a­tions – all guid­ed by our user-friend­ly nav­i­ga­tion and fil­ter options. Data dis­cov­ery has nev­er been eas­i­er!

SMART ACT – YOUR GATEWAY TO BETTER DECISIONS

The smart Automa­tion Cock­pit – smart ACT – is our stan­dard prod­uct for per­for­mance mea­sure­ment and man­age­ment of all Insid­ers automa­tion tools. It fea­tures real-time infor­ma­tion on process KPIs such as pro­cess­ing times or SLA states as well as ret­ro­spec­tive dash­boards to ana­lyze changes over time. Whether it comes to fine gran­u­lar data on the field lev­el or aggre­gat­ed pro­cess­ing sta­tis­tics per busi­ness process – smart ACT offers just the num­bers you need to sup­port your automa­tion ini­tia­tives.

Thanks to its intu­itive inter­faces and numer­ous fil­ter options, you can become a process expert with­in min­utes. Dis­cov­er pat­terns, gen­er­ate insights and start your opti­miza­tion jour­ney today!

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Offers sev­er­al hun­dred per­for­mance reports – out-of-the-box

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Keeps an eye on pro­cess­ing times and vol­umes
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Tracks SLAs and ensures high­est process qual­i­ty
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Fea­tures KPIs per process, task, doc­u­ment, field, and many more
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Sup­ports in back­log and work­load man­age­ment
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Iden­ti­fies process cost dri­vers
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Uncov­ers automa­tion poten­tials

“The BI tool real­ly sim­pli­fies our life in the expert com­mu­ni­ty where it is our dai­ly job to iden­ti­fy weak­ness­es, to define mea­sures. It’s an extreme­ly pow­er­ful tool – I’m a big fan of it”

Dr. Katalin Velladics

SENIOR PROCESS EXPERT AP, BASF SERVICES EUROPE GMBH

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