Phoenix Con­tact, the indus­tri­al elec­tri­cal engi­neer­ing, elec­tron­ics, and automa­tion spe­cial­ist, uses AI to cre­ate an auto­mat­ed work­flow for record­ing, pro­cess­ing, and archiv­ing incom­ing orders and invoic­es. The stan­dard prod­ucts from Insid­ers Tech­nolo­gies con­vince through indi­vid­ual con­fig­ura­bil­i­ty, low main­te­nance effort, high recog­ni­tion rates, and deep inte­gra­tion in SAP. In many cas­es, par­tial­ly auto­mat­ed pro­cess­ing is pos­si­ble. Due to a sig­nif­i­cant reduc­tion in pro­cess­ing times, same-day pro­cess­ing of incom­ing orders is now the norm.

Thanks to Insid­ers, Schäfer Shop and Schäfer Werke relieve their employ­ees through high automa­tion rates. With smart INVOICE and smart ORDER, the two Schae­fer fam­i­ly busi­ness­es opti­mize process­es for order entry and invoice pro­cess­ing of all incom­ing doc­u­ments and sig­nif­i­cant­ly increase effi­cien­cy in doc­u­ment pro­cess­ing.

Münch­en­er Vere­in Insur­ance Group relies on Insid­ers’ mobile apps for its app-first strat­e­gy for dig­i­tal cus­tomer care. The appeal­ing MV Ser­viceApp bun­dles cus­tomer­s’ inter­ac­tions
with their health insur­ance on their mobile devices and inspires them with a com­pre­hen­sive ser­vice offer­ing. The main focus for Münch­en­er Vere­in is on the strate­gic impor­tance of the dig­i­tal cus­tomer inter­face and increas­ing cus­tomer sat­is­fac­tion.

With the Cog­ni­tive Clas­si­fi­er from Insid­ers, Debe­ka achieves com­plete­ly new per­for­mance dimen­sions in the auto­mat­ic recog­ni­tion of image doc­u­ments. The intel­li­gent com­bi­na­tion of dif­fer­ent deep learn­ing clas­si­fiers for text and image infor­ma­tion proves to be a for­ward-look­ing idea.

The direct insur­er brand HUK24 stands for the best cus­tomer ser­vice. Email is the company’s most impor­tant com­mu­ni­ca­tion chan­nel with mil­lions of cus­tomers. This results in a vol­ume of dai­ly email com­mu­ni­ca­tion that would be impos­si­ble to han­dle with­out high-per­for­mance and AI-sup­port­ed response man­age­ment. Thanks to the response man­age­ment solu­tion smart FLOW, HUK24 mas­ters this chal­lenge every day.

The account­ing depart­ment of MAN Truck & Bus SE received around 345,000 paper invoic­es, which were most­ly processed by hand. The employ­ees deal­ing with the invoic­es had to look up infor­ma­tion about cred­i­tors and enter the invoice data need­ed for the down­stream SAP-based work­flow man­u­al­ly in SAP. This result­ed in high costs per processed invoice.