AXA & INSIDERS LIVE ABOUT END-TO-END AUTOMATION

Insid­ers report­ed on end-to-end automa­tion of email pro­cess­ing from receipt to response with its cus­tomer AXA at the “AI and Self-Learn­ing Sys­tems in Insur­ance” con­fer­ence on June 29 and 30, 2021.

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The dig­i­tal event of Ver­sicherungs­foren Leipzig GmbH, a part­ner net­work of more than 250 com­pa­nies from the insur­ance indus­try, insur­ers and rein­sur­ers as well as soft­ware and con­sult­ing com­pa­nies in the insur­ance indus­try, will high­light prac­ti­cal appli­ca­tions and expe­ri­ences with self-learn­ing sys­tems from dif­fer­ent divi­sions and houses.It is aimed at spe­cial­ists and exec­u­tives from inter­nal IT depart­ments and exter­nal ser­vice providers, as well as all the main busi­ness areas of insur­ance com­pa­nies, in par­tic­u­lar those relat­ed to AI, soft­ware devel­op­ment & appli­ca­tion devel­op­ment, process man­age­ment, IT secu­ri­ty, IT law & com­pli­ance, R&D and inno­va­tion man­age­ment.

“The dig­i­tal trans­for­ma­tion is fun­da­men­tal­ly chang­ing the com­mu­ni­ca­tion of insur­ance com­pa­nies with their cus­tomers”

explains Chris­t­ian Bokel­mann. “With our inno­v­a­tive prod­ucts for auto­mat­ed cus­tomer com­mu­ni­ca­tion and intel­li­gent input man­age­ment, insur­ance com­pa­nies are ide­al­ly posi­tioned for the chal­lenges of the future. We are look­ing for­ward to pre­sent­ing this excit­ing project with AXA at the con­fer­ence.”

The main top­ics of the pre­sen­ta­tion are:

• Under­stand­ing incom­ing cus­tomer emails with self-learn­ing sys­tems
• Work­flow man­age­ment with con­nec­tion to all rel­e­vant sys­tems
• Fast, auto­mat­ed response to e‑mails and trig­ger­ing of fol­low-up process­es