inco partner 2022 inspires with product innovations

At the annu­al inco part­ner con­fer­ence, we brought togeth­er lead­ing process con­sul­tants, soft­ware ven­dors and BPO ser­vice providers to share how new AI tech­nolo­gies for intel­li­gent input man­age­ment and process automa­tion are tak­ing our solu­tions to the next lev­el.Thank you for read­ing this post, don’t for­get to sub­scribe!

At a height of almost 100 meters in the event loca­tion KölnSKY, the approx­i­mate­ly 100 par­tic­i­pants were impressed not only by the inno­va­tions pre­sent­ed, but also by the spec­tac­u­lar view of the Rhine metrop­o­lis.

Under the mot­to “Mov­ing to the Next Lev­el”, the part­ners learned about the oppor­tu­ni­ties and poten­tial of AI-based Cog­ni­tive Process Automa­tion. The var­ied pro­gram with short pre­sen­ta­tions, live demos and expert inter­views spanned a range of impor­tant infor­ma­tion about the prod­ucts and ser­vices to many use­ful tips and assis­tance for the busi­ness of the part­ners.

To kick off the event, Wern­er Weiss, Man­ag­ing Direc­tor of Insid­ers Tech­nolo­gies, intro­duced the essence of dis­rup­tive change with con­cise exam­ples.

“If your solu­tion strat­e­gy of today becomes the prob­lem of tomor­row, you have to aim for the Next Lev­el”

Weiss for­mu­lat­ed a catchy indi­ca­tor for the neces­si­ty and the right time for fur­ther devel­op­ment. “The new pos­si­bil­i­ties of arti­fi­cial intel­li­gence are cre­at­ing pre­cise­ly this field of ten­sion for dis­rup­tive change in many busi­ness process­es. In many indus­tries, the cards are cur­rent­ly being reshuf­fled.”

In order for part­ners to ben­e­fit from this devel­op­ment, the speak­ers high­light­ed the cur­rent trends and require­ments in the area of Process Automa­tion in the fol­low­ing pre­sen­ta­tions and demos and pre­sent­ed the cor­re­spond­ing solu­tion approach­es for them.

Mod­ern response man­age­ment with smart FLOW enables the inno­v­a­tive design of com­mu­ni­ca­tion process­es in cus­tomer ser­vice and sup­pli­er man­age­ment. New prod­ucts and ser­vices in the areas of pur­chase-to-pay and order-to-cash offer excit­ing poten­tial for both new cus­tomer acqui­si­tion and up & cross sell­ing with exist­ing cus­tomers. The new, deep-learn­ing-based Cog­ni­tive Clas­si­fi­er achieves new lev­els of per­for­mance in doc­u­ment clas­si­fi­ca­tion by com­bin­ing text and image clas­si­fi­ca­tion – for exam­ple, in incom­ing mail pro­cess­ing. The Insid­ers Cloud makes it par­tic­u­lar­ly easy for part­ners to use even com­plex AI process­es. The Insid­ers Cloud already process­es around 5 mil­lion pages per month – and the trend is ris­ing rapid­ly.

The cloud mod­el is par­tic­u­lar­ly inter­est­ing for part­ners with cus­tomers from the SME seg­ment, as it cre­ates access to tech­nolo­gies that would oth­er­wise only be applic­a­ble with sig­nif­i­cant­ly high­er trans­ac­tion rates. This is also reflect­ed in the impres­sive num­ber of more than 750 new Insid­ers cus­tomers last year via part­ners.

How­ev­er, the pre­sen­ta­tions at inco part­ner 2022 were just the start. For all new and improved prod­ucts, Insid­ers will be offer­ing com­pre­hen­sive kick-start work­shops in the com­ing weeks, pro­vid­ing part­ners with an inten­sive intro­duc­tion to the new pos­si­bil­i­ties and the under­ly­ing tech­nol­o­gy.

“Our AI-based solu­tions enable com­pa­nies to take automa­tion to a whole new lev­el. With inco part­ner 2022, we have giv­en our part­ners ideas on how they can ben­e­fit from chang­ing cus­tomer require­ments in a dynam­ic mar­ket envi­ron­ment with our inno­v­a­tive prod­ucts and ser­vices,” explains Dr. Rain­er Czech, Head of Chan­nel Man­age­ment, at Insid­ers Tech­nolo­gies.