A big step towards ePA and e‑prescription

Togeth­er with RISE, Insid­ers is launch­ing a one-app pack­age for pri­vate health insur­ers with invoice man­age­ment and telem­at­ics infra­struc­ture. This extends the health apps already com­mon­ly used by pri­vate health insur­ers to include access to the telem­at­ics infra­struc­ture (TI) and the appli­ca­tions that run on it, such as the elec­tron­ic patient record (ePA), e‑prescription and oth­er dig­i­tal ser­vices in the Ger­man health­care sys­tem.

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The cus­tomer-ori­ent­ed orches­tra­tion of the entire eHealth appli­ca­tion port­fo­lio is the chal­lenge faced by health insur­ers in the dig­i­tal turn­around. The goal is to offer cus­tomers not only admin­is­tra­tive ser­vices but also val­ue-added med­ical func­tions and TI solu­tions inte­grat­ed in a mobile appli­ca­tion. Togeth­er with the e‑prescription, the ePA is the cen­tral eHealth appli­ca­tion in the Ger­man health­care sys­tem and the heart of the TI.

In coop­er­a­tion with RISE (Research Indus­tri­al Sys­tems Engi­neer­ing Forschungs‑, Entwick­lungs- und Großpro­jek­t­ber­atung GmbH), Insid­ers now offers a com­plete pack­age with its estab­lished solu­tions for TI con­nec­tiv­i­ty, ePA, ePA+, dig­i­tal iden­ti­ty, e‑prescription, and billing and con­tract man­age­ment.

Many pri­vate health insur­ers have long relied on our Insid­ers solu­tions for input, invoice, and con­tract man­age­ment. With our mobile apps, numer­ous insur­ers already offer their cus­tomers apps that allow pol­i­cy­hold­ers to con­ve­nient­ly sub­mit invoic­es dig­i­tal­ly, com­mu­ni­cate with their insur­er dig­i­tal­ly in a secure way, view their con­tracts, or per­form admin­is­tra­tive tasks.

The Aus­tri­an high-tech man­u­fac­tur­er RISE, also based in Berlin, is one of the lead­ing IT sys­tem hous­es for IT com­po­nents for the TI and the ePA in Ger­many and has devel­oped one of the three con­nec­tors for the TI approved for the Ger­man mar­ket.

“Cur­rent­ly, invoice man­age­ment, and in par­tic­u­lar the sub­mis­sion of pho­tographed med­ical bills and pre­scrip­tions, is the most used appli­ca­tion by PKV cus­tomers. How­ev­er, this falls far short of using the poten­tial of dig­i­ti­za­tion in the health­care sec­tor.”

says Wern­er Weiss, CEO of Insid­ers Tech­nolo­gies. “The TI spe­cial­ist ser­vices and also oth­er appli­ca­tions such as telemed­i­cine or secure TI-based mes­sen­ger ser­vices are for­ward-look­ing and are made avail­able to insur­ers as a one-app solu­tion in a way that con­serves DP resources through our coop­er­a­tion with RISE”

In the new one-app solu­tion for the mod­ern eHealth port­fo­lio, health insur­ers now ben­e­fit from the holis­ti­cal­ly orches­trat­ed ser­vice prod­uct range based on Insid­ers appli­ca­tions and TI-cer­ti­fied RISE tech­nol­o­gy. All med­ical and admin­is­tra­tive appli­ca­tions of a pri­vate health insurer’s eHealth port­fo­lio are inte­grat­ed into one mobile appli­ca­tion. The basis of this app is the gematik-cer­ti­fied TI tech­nol­o­gy of RISE includ­ing ePA and med­ical val­ue-added ser­vices (ePA+), which is extend­ed by the estab­lished solu­tion mod­ules of Insid­ers for billing and con­tract man­age­ment. The joint solu­tion will be com­ple­ment­ed by a TI-com­pli­ant dig­i­tal iden­ti­ty, a con­nec­tion to the e‑prescription and a future e‑billing spe­cial­ist ser­vice from TI, which will rep­re­sent a major added val­ue of TI, espe­cial­ly for pri­vate health insur­ance pol­i­cy­hold­ers.

As a result, insured per­sons will have an over­ar­ch­ing appli­ca­tion at their dis­pos­al with which they can also con­trol their per­son­al health man­age­ment on the basis of all their health data – an impor­tant step toward bet­ter ser­vice and high­er cus­tomer sat­is­fac­tion in the Ger­man health­care sys­tem.