user forum Response Management 2022

On Octo­ber 13, 2022, Insid­ers wel­comed its smart FLOW cus­tomers and inter­est­ed par­ties from var­i­ous indus­tries for the first time to a joint user forum in Dei­desheim. In the heart of the Palati­nate region, the par­tic­i­pants gained an excit­ing impres­sion of the usage poten­tials of smart FLOW and exchanged ideas with each oth­er.

smart FLOW – the stan­dard prod­uct for omnichan­nel response man­age­ment – is already being used suc­cess­ful­ly by numer­ous Insid­ers cus­tomers. Our soft­ware auto­mates the pro­cess­ing of cor­re­spon­dence in var­i­ous forms and directs it exact­ly where it belongs. In addi­tion, smart FLOW can answer queries inde­pen­dent­ly and max­i­mizes response per­for­mance with intel­li­gent sug­ges­tions.
After a brief intro­duc­tion to the prod­uct and a devel­op­ment roadmap, cus­tomers such as HUK24 and Volk­swa­gen Finan­cial Ser­vices report­ed on their suc­cess­ful projects that they real­ized with smart FLOW.
The event focused pri­mar­i­ly on the com­mu­ni­ty idea and the feed­back from prod­uct users. In inter­ac­tive work­shops, the par­tic­i­pants met our devel­op­ers and project man­agers face to face and gath­ered their require­ments and wish­es for fur­ther devel­op­ments of smart FLOW. In this way, they made an impor­tant con­tri­bu­tion to tar­get­ed prod­uct devel­op­ment. Between the var­i­ous pre­sen­ta­tions and work­shops, the par­tic­i­pants took the oppor­tu­ni­ty to net­work and talk to the Insid­ers experts about their indi­vid­ual require­ments and ques­tions.
To round off the excit­ing day the par­tic­i­pants enjoyed a deli­cious din­ner and Palati­nate wine. A con­tin­u­a­tion of this for­mat is firm­ly planned and we look for­ward to expand­ing the smart FLOW user net­work in 2023.
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