AI-based recognition of insurance divisions

The 3rd spe­cial­ist con­fer­ence of the Ver­sicherungs­foren Leipzig deals with touch­less pro­cess­ing and work­flow sup­port in insur­ance com­pa­nies. The project part­ners will joint­ly report there on the auto­mat­ic assign­ment of incom­ing mail to the rel­e­vant line of busi­ness.

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Togeth­er with our cus­tomer Sig­nal Iduna, we will be report­ing on the auto­mat­ed recog­ni­tion of divi­sions using AI and machine learn­ing at the “Dunkelver­ar­beitung und Work­flowun­ter­stützung in Ver­sicherun­gen” con­fer­ence.

Jens Clasen, Prod­uct Own­er smart FIX at Sig­nal Iduna, and Chris­t­ian Bokel­mann, Autho­rized Sig­na­to­ry and Head of Key Account Man­age­ment at Insid­ers Tech­nolo­gies, present a joint project on the pre­sort­ing of incom­ing doc­u­ments – let­ters, fax­es and e‑mails – at the insur­ance group under the title “Auto­mat­ed Class Recog­ni­tion in Input Man­age­ment at Sig­nal Iduna with AI”. Until now, these doc­u­ments were sort­ed man­u­al­ly into the var­i­ous insur­ance lines, total­ing 27, and then processed in input man­age­ment. The result­ing high work­load was to be sig­nif­i­cant­ly reduced by increas­ing the automa­tion of this process.

As part of the intro­duc­tion of smart FIX, the Insid­ers solu­tion for pro­cess­ing incom­ing mail, the first step at Sig­nal Iduna was to train auto­mat­ed recog­ni­tion of insur­ance lines. The lat­est deep-learn­ing tech­nolo­gies auto­mat­i­cal­ly rec­og­nize the rel­e­vance for the company’s 27 insur­ance lines, inde­pen­dent of the incom­ing chan­nel, for­mat and struc­ture, and assign the incom­ing doc­u­ment to a line. After only a short train­ing phase, the new solu­tion was able to cor­rect­ly assign more than three quar­ters of the doc­u­ments with­out any man­u­al inter­ven­tion. With this automa­tion, Sig­nal Iduna was able to dras­ti­cal­ly reduce the man­u­al effort required for line-of-busi­ness recog­ni­tion while sig­nif­i­cant­ly increas­ing pro­cess­ing speed.

“Insur­ance com­pa­nies receive a flood of mail every day through a vari­ety of com­mu­ni­ca­tion chan­nels.”

Chris­t­ian Bokel­mann explains. “Our joint project with Sig­nal Iduna shows how effec­tive the auto­mat­ic recog­ni­tion of insur­ance lines and pre-sort­ing of incom­ing doc­u­ments alone can be, and how much time and effort this saves. I’m look­ing for­ward to pre­sent­ing this project togeth­er with Jens Clasen at the con­fer­ence.”

On Feb­ru­ary 8 and 9, 2022, the dig­i­tal event of Ver­sicherungs­foren Leipzig GmbH, a part­ner net­work of more than 250 com­pa­nies from the insur­ance indus­try, insur­ers and rein­sur­ers, as well as soft­ware and con­sult­ing firms in the insur­ance sec­tor, will shed light on the tech­ni­cal pos­si­bil­i­ties and pro­fes­sion­al require­ments for ful­ly and semi-auto­mat­ed process­es. It is aimed at spe­cial­ists and man­agers from the IT depart­ments of insur­ance com­pa­nies, espe­cial­ly in the areas of process man­age­ment, enter­prise archi­tec­ture, process automa­tion, oper­a­tional orga­ni­za­tion, IT archi­tec­ture, and require­ments man­age­ment.

The pre­sen­ta­tion by Sig­nal Iduna and Insid­ers Tech­nolo­gies will be held vir­tu­al­ly on Tues­day, Feb­ru­ary 8, 2022, 2:10 pm to 2:45 pm.